Refund Policy
Our refund and cancellation policies, designed with clarity and fairness in mind.
Policies
Refund Guidelines
Last Updated: April 21, 2026
Consultation Fees
Consultation fees are non-refundable once a telehealth visit has been completed. If you need to cancel or reschedule an appointment, please do so at least 24 hours in advance to avoid being charged the full consultation fee.
Medications & Prescriptions
Due to the nature of prescription medications, refunds cannot be issued for medications that have been compounded, dispensed, or shipped. If you receive a damaged or incorrect product, please contact us immediately so we can work with the pharmacy to resolve the issue.
Laboratory Testing
Lab fees are non-refundable once testing has been ordered or completed. If lab work has been ordered but not yet performed, please contact us to discuss your options.
Cancellations
If you cancel your appointment more than 24 hours before the scheduled time, you may be eligible for a full refund or credit toward a future visit. Cancellations within 24 hours of the appointment may be subject to a cancellation fee.
Request a Refund
To request a refund or discuss billing concerns, please contact us at:
Prime Form Care
contact@primeformcare.com · 703-688-8426
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